A number of years back I was in a meeting with two HR representatives at my company.They were explaining to me how the HR organization wanted to be more “strategic” with its clients and how they wanted to help us with annual resource planning. At the time, our biggest problem was filling open positions with qualified candidates; a number of key positions had been open for months with no qualified candidates in the hiring pipeline. When I asked the HR reps about how they were going to help with this problem, they both told me that they didn’t have time to address the hiring issues because they were tasked with being more “strategic”. Needless to say, the meeting went downhill in a hurry because the HR reps were more interested in fulfilling the HR organization’s “be strategic” mandate than they were in helping me with my real-life problem.
An HR professional that understands the client’s business, shields the client from the HR-ese, is unbiased, delivers against clearly set expectations, and protects the company and employee fairly can be an invaluable partner to both the client and the company as a whole. Avoid these five major mistakes and you’ll build a high degree of trust and credibility with your client, be viewed as a trusted business partner, and save potentially countless hours of lost productivity and waste.
Keynote Speaker | Board Director | Autism Advocate | Author | Project Management Expert | Microsoft/Accenture Veteran
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