The Scenario: 
Alberto has just been hired to head up the program management office for Aspiron Group.

Alberto prepares a 30-minute presentation to replace the organization’s status reporting system for his vice president, Irene.

Alberto and Irene will be meeting each other for the first time.

At the beginning of his presentation, Irene gets an urgent phone call and apologizes to Alberto saying she only has 15 minutes.

Alberto presents slide 1, his view of why the organization needs a new status reporting system.

Irene immediately starts questioning Alberto about his reasons for wanting to replace the current system and why money should be redirected from other priorities to the new system.

Alberto, unable to satisfactorily answer some of Irene’s questions, fumbles for answers and gives a lot of “I’ll have to get back to you on that” statements.

After 15 minutes, Irene again apologizes for having to cut the meeting short and leaves the room. “What is he talking about?” Irene thinks as she leaves.

Alberto is left alone sitting in the room, having never gotten past slide 1, feeling as if he’d blown setting a positive first impression with Irene.

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The Scenario: 
Frank and his new boss Phil are discussing an upcoming major project that Ann, the CEO, has tagged Phil to own.

“Frank, we need to talk about Apollo. Ann is very focused on its delivery and has specifically asked me to be the project sponsor.

“OK,” Frank said confidently, expecting Phil to empower him to lead Apollo.

“I’ve been thinking about this a lot, and I’m going to ask Beth to lead Apollo.”

Frank’s heart sank. “Beth?”

“That’s right,” Phil said. “I know that you’ve been wanting to take on something big like this, but I just don’t think you’re ready for Apollo.”

“What do you mean?” Frank asked.

Phil leaned forward. “Frank, I’ve got no doubt that you’d burn the midnight oil to deliver Apollo. The truth is that I just don’t think your team is ready for it.”

“My team? How so?”

“Apollo is huge and it’s going to require a strong team to get it done. Beth has done an outstanding job of investing in her team and growing them to be able to take on challenges like Apollo.”

Frank tried to appeal. “But you know I’d put everything I’ve got into delivering Apollo.”

“Frank, that’s exactly the point. I believe you’d put your all into it. It’s not about just you, it’s about the team you’ve been entrusted to grow. They’re Just not ready for Apollo. There will be other big projects in the future; let’s work to help you get your team ready for them.”

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The Scenario: 

• Sue and Tran are talking after leaving Rob’s team meeting.
• “Can you believe what Jim just got away with?” Sue asks.
• “I know, Rob must be blind. Didn’t even question it.”
• “Same thing happened last week when Pete presented that bogus plan that looked like he spent ten minutes putting together.”
• Tran shakes his head in disgust. “I’ve only been on Rob’s team for a few months, but I’m already seeing a pattern of him either not calling out balderdash or not recognizing it. Is he afraid or just incompetent?”
• Sue just shrugged her shoulders as the two entered the elevator.
  

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The Scenario: 

• Esther walked into the conference room and saw Grace sitting there, head in hands.
  
• “What’s wrong, Grace?”
• “It’s Paul, he still hasn’t decided on authorizing me to hire SysCon. He owed me a decision last week and now we’re going to slip our code-complete date.”
  
• Esther smirked. “Sorry about that Grace; it doesn’t surprise me. He’s a disaster at making decisions.”
• “Don’t you know it. He not only doesn’t make decisions when I need them, he doesn’t even give me the courtesy of letting me know when the decision will be made. Then he blames me if something slips. I’m tired of it.”
• Esther leaned over to Grace and whispered. “Grace, I haven’t told anyone yet, but I just accepted a position at Miconal this morning. They asked me if anyone else was interested in coming over. You’d be a great addition there.”
• Grace perked up. “Hmm. Do you have a contact there?”
• “Sure do.”
• “Send it on to my personal email. Thanks Esther.” Grace smiled, packed up her things, and left the conference room.

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The Scenario: 

• Sean, a new leader of a small team of experienced project managers, shows up for his weekly 1:1 with his manager, Annette.
  
• “Sean, you look really tired.”
• “Yeah, a late night.”
• “Why?”
• “I was working on the Artemis project plan.”
• “Isn’t Artemis Jac’s project?” Annette asked.
• “Yup.”
• “Why are you working on Jac’s plan?”
• “Well, Jac isn’t doing it the way I’d do it, so I told Jac I’d take a cut at it.”
• “Jac is really competent, what’s wrong with her plan?”
• “Well, it’s…” Sean fumbled for words that would justify his action.
• “Sean, do you trust Jac?”
• “Of course I do.”
• “Really?” Annette asked.
• “Um, yeah.”
• “Sean, I’m not sure that your words match your actions.”

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