This part two of a three-part series on Mastering Credibility.  Part one is It's What You Know and part three is It's How You Deliver Results.  

Ever since childhood, Mark had been known as an in-your-face competitor...

Whether it be in sports, in the classroom, or in relationships, he wasn't happy unless he beat someone else at whatever he was doing.  Being in competition to Mark meant that he was going to do whatever he could to ensure he won and that his competitor lost.  Those on his team loved his competitive spirit and encouraged it; those not on his team feared him.  His behavior was validated through the number of trophies and medals he received while growing up.

As an adult his competitive spirit didn't wane.  He became a feared negotiator in his company's purchasing organization and became known as a pompous ass who would stop at nothing to ensure that his suppliers were giving up as much as possible so his company could get a better deal.  Suppliers hated to deal with him, but his company was too big to ignore so they put up with him.

This is part one of a three-part series on Mastering Credibility.  Part two is It's The Relationships You Build and part three is It's How You Deliver Results.

Jeff was the quintessential schmoozer.
He was one of those guys who was the life of the party.  He could walk into any room and instantly be the one that everyone else focused on.  His charm, wit, and charisma was the envy of his friends and colleagues.  Being in his senior year of college, Jeff saw huge dollar signs in his future as a salesperson. Though he was an average student with average grades, Jeff felt that his ability to wine and dine customers was going to be his ticket to being a big-money salesperson. With his wit and charm, how could customers resist?

I recently stumbled upon a leadership trend called “conscious unbossing.” It caught my attention, not because I knew what it was and wanted to learn more, but because it was such an odd phrase that I couldn’t unsee it and had to find out what in the dickens it was.

Claude and Copilot gave me very similar definitions:

Conscious unbossing is the deliberate choice by talented professionals to opt out of—or step back from—leadership roles in favor of career paths that better align with their personal wellbeing, values, and definition of success.

Okay, I can buy this; a professional makes a conscious choice to not climb the ladder and organizationally lead others. Some were meant to be a thought leader and are more sustainably content than in a people-leader role.

Chasing a promotion because a professional thinks that’s what they’re supposed to do as opposed to what fits into their life doesn’t make sense. I’ve seen many professionals who opted to move into individual contributor (IC) roles because they wanted to have thought leader impact without the stress of being a people leader. The Claude/Copilot definition holds water in my book.

Read more at ProjectManagement.com.

Excerpted from The Truth about Getting Your Point Across…and Nothing But the Truth

I recently stumbled across Gallup's State of the Global Workplace report. One statistic jumped out to me: Global manager engagement has been consistently dropping from 31 percent in 2022, 30 percent in 2023, 27 percent in 2024, to 22 percent in 2025.

In plain English, this means in 2025, only 22 percent of managers surveyed were genuinely enthusiastic and invested in their work. The other 73 percent were coasting or entirely checked out. Individual contributor (IC) engagement has been roughly flat—20 percent in 2022, 18 percent in 2023 and 2024, and 19 percent in 2025.

Think about this for a minute. Less than 25 percent of managers and ICs jump out of bed each day fired up about their job. It’s also interesting to note that the engagement gap between managers and ICs has narrowed from a 10-percentage point difference in 2022 to just a three-percentage point difference in 2025.

On the bright side, among U.S. organizations, the 2025 manager engagement number is 36 percent, and in best practice organizations the number jumps to 79 percent. While these numbers are encouraging, it doesn’t mean there’s not a problem. Managers (including project managers) are responsible for translating an exec’s why and what into how. If managers aren’t engaged, then driving the how becomes more risky.

Taking the position that a professional, whether a manager or IC, needs to do whatever is in their power to improve their engagement, I’d like to give you five things to consider to improve engagement for both you and your team:

Read more at ProjectManagement.com.

Shane was a hot-shot project manager with a large consulting firm. His management typically brought him into problem projects. His disciplined approach and honest assessments of where things were at helped to right the ship on a number of projects while minimizing adverse cost/schedule/scope impact.

He was very confident in his abilities, and started boasting more and more about his track record. He made a great impression with both his clients and management.
Until one project came along.

Shane was brought in to help with chronic schedule shifts. This project was the first one his consulting firm was doing with the client, and the firm desperately wanted to demonstrate their value-add to better position them for future projects. Shane met with Marge, the fair but no-nonsense project sponsor.

To say Shane was unprepared was an understatement. He kept referring to Marge as Mary. He hadn't read the project brief, so he fumbled when she asked a basic scope question. He referenced a deliverable that had already been cut from the project two weeks earlier.

The meeting lasted 11 minutes, with Marge making an excuse to end it early. After Shane left, Marge called Shane’s manager and told her Shane wasn’t a good fit. Shane was never allowed back at the client, and his reputation took a hit with his management due to the negative impression he made.

Read more at ProjectManagement.com.

One of my column readers recently sent in this question: One of our senior project managers left abruptly in the middle of a 3 year million $ contract. What experience and education would you consider in promoting a replacement? 

Ooh, good meaty problem.  Not so simple a solution.