I’ve noticed an interesting trend in working with my clients. There is an increased focus on companies assembling project teams comprised of cross-organizational team members to solve problems. This is increasingly being done in favor of single organizations trying to produce results on their own. More and more project teams are taking on "virtual" characteristics where teams are temporarily assembled and could be located anywhere in the country or the world.
So everything isn't always peachy keen when it comes to working together. At times co-workers are going to get in each others' face and have some conflict. As a bystander, there's some things you can do and not do to help put out the co-worker fire:
In the movie It's a Wonderful Life, George Bailey contemplates suicide after his uncle misplaces a deposit which threatens the closure of his bank. Just as George is about to jump off a bridge, his guardian angel Clarence jumps in the water prompting George to jump into the water to rescue him. After the rescue, Clarence takes George on a journey to show him what life would have been like had George never been born. George got to see first-hand how person after person was worse off because each of them didn't have the opportunity to be touched by George in some way. Even George's wife Mary met the politically incorrect fate of being an old maid working in the city library. After George's alternate reality journey, he emerged with a wonderful appreciation for all of the good he did in his life and how he impacted so many people with his kindness, generosity, and empathy.
I used this story to open up my sister Lori's eulogy.
When I was a kid in Connecticut I went with my Father to take my sister and her infant son to the train station. My sister had a lot of bags so my Father helped her carry her things on to the train. I was standing on the platform waiting for my Father to get off the train so we could go home. Then all of a sudden the train started moving with my Father still on the train! Here I am, an 8-year-old boy standing on the train platform all by myself while my Father is on the train heading to Washington DC. I remember seeing the train start to pull away, and my Father waving at me through the window to go to the ticketing office so I can tell them what happened. This was in the days where there were no cell phones, so my Father couldn't communicate with me to let me know what was happening. I went into the ticketing office and through sobs told the ticket agent that my Father got stuck on the train and I got left on the platform all by myself. The ticket agent was very reassuring and told me that everything was going to be OK. Fortunately the next stop was only about 30 minutes away so I was reunited with my Father in an couple of hours. It was one of the scariest times of my entire childhood, being left on the train platform all by myself.
Several years back I managed a group of very high-energy, spirited, vocal managers. One of the managers was particularly vocal on just about every issue. This manager, who I'll call "Vox", frequently complained to me about other managers, about how Vox's organization wasn't being rewarded appropriately, and how Vox's organization needed more people than Vox's peers. I did a lot of discussing with Vox about the issues that Vox faced but found that I would frequently give in to Vox's demands. Vox's peers became very frustrated not only with Vox but also with me because I was showing preferential treatment to Vox. We would be in meetings and Vox would start complaining about something which would lead into how Vox's team was more important than peer teams, and how Vox's team should be given more in compensation because they were more talented than the rest of the team. Vox was the squeaky wheel, and I would grease it just to stop it from squeaking. I not only allowed Vox to be the squeaky wheel, but unwittingly encouraged it because I gave Vox what Vox wanted. Everyone was frustrated with me. Bad on me
Some time back I had a situation where two employees of mine were looking for me to cut them some slack on a commitment that they made but didn’t deliver upon. They threw every lame excuse in the book at me; it was one excuse of “my dog ate my homework” after another. After their lobbying me I decided to not cut them any slack; they didn’t meet a commitment because they didn’t perform. In both situations, I am pretty sure that both of these employees wanted to chuck me out of the highest window they could find. Well, I guess I'll just need to stay away from tall buildings, because I did the right thing.
Some time back one of my managers sent out an email announcing that we had just won an account. This was a very big deal for us as our product was new to the marketplace and we were working hard to gain acceptance with customers. Several of us responded to the email expressing our excitement over the new account. One of my managers responded with "I've got concerns" and listed off a series of issues with servicing the account. All of the issues that the manager brought up were valid issues; the problem is that I didn't know who was expected to do what regarding the issues.
When I was a kid one Christmas I got a Lionel train set from my parents. It was really cool. The locomotive had a smoke stack that actually "smoked" when you put a drop of oil into it. I can still remember the burning oil smell the locomotive would emit as it raced around the tracks. The transformer which governed the speed of the train went all the way up to "90" (I still believe it was in "miles per hour!") and had three rail cars that were all different colors and a caboose. The train set also came with enough track to form a figure-8 that I would push the tracks together using special pins that fit into the ends of the tracks.
Some time back I spent about three hours writing and doing emails at one of our local malls. I love this place because there are lots of tables to sit at and the mall has free wireless access so I can be online all the time. As I was exiting the mall I noticed a woman about 20 feet away from the entrance heading into the mall. As I walked out the door I held the door open for this woman for a few seconds. As she walked by me into the mall she said "WOW!" She was surprised that I actually took three seconds out of my life to hold a door open for a complete stranger. Imagine what I could have done with those three seconds that I wasted :-).
Secrets of success? Oh puh-leeze. There aren't any secrets of success in my opinion. Success is achieved through things that we've been taught to do for years and years. Good old-fashioned hard work is one of your strongest foundations to ensure meeting your life goals. In addition, building the following pillars on the foundation of hard work will increase the likelihood that you can meet those goals and achieve your dreams. Check out these four pillars and see if any resonate with you:
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