“This is a big price tag,” Rhonda said as she looked through Tom’s proposal.

Tom didn’t expect the resistance he was getting from Rhonda, his organization’s vice president. Tom had just been promoted to manager of a small team and was in it to make a splash in the organization. He unveiled a bold proposal to implement new enterprise software that would replace an existing system that had been in place for several years.

“Yes, it’s a high price, but this is leading-edge technology that will help propel us into the future. Our current system uses old technology that will be obsolete. Now is the time to act.”

“But what we have is working and stable,” Rhonda said.

Tom’s frustration grew with Rhonda’s resistance. “Yes, today it’s working, but what about tomorrow?” Tom asked.
Rhonda looked at her watch. “Tom, we’re just about at time. Let me give you a bit of coaching.” Rhonda was big on cultivating her staff and used situations like this as teachable moments.

“Um, OK,” Tom said.

“I love your passion and creativity. Those attributes will serve you well as you progress in your career. Do you want to know where you missed the mark on this proposal?”

“He’s clueless,” Alan said to his peer, Tracy as they walked out of the meeting.

Alan had gone into his presentation to his VP, Amir thinking it was in the bag. What in his mind should have been a slam dunk turned out to be 30 minutes of inquisition-like questions, debating of assumptions, and skepticism of his solution, all followed by a “We’re not going to do this.”

“I just can’t believe how out of touch he is,” Alan continued. “The solution is as plain as the nose on his face, and he can’t see beyond his own incompetence!”

Tracy was quiet as the two walked and Alan continued to sputter. After a few minutes, Alan couldn’t help but notice Tracy’s silence.

“What do you think?” Alan asked.

“How about we go in the conference room and chat,” Tracy said.

“Sure.” Alan had always respected Tracy’s judgment and how she commanded the respect of not just peers and followers, but also her management. The two went into the conference room, Alan shut the door, and they sat.

“Alan, you’re incredibly bright and very passionate about your work.”

“But. . .” Alan said, waiting for the other shoe to drop.

“You haven’t yet mastered how to sell up.”

“Sell up?”
​
“That’s right.” 

​Sheesh.
 
Recently I received two LinkedIn requests to connect, one from a rep at a well-known insurance company and the other from a financial planner at a well-known financial services company. In the first request the rep told me that the insurance company notified him that my construction company is eligible for a special program that grants an immediate discount.
 
Sounds great; the problem is I don't own a construction company.
 
Twice I asked him to tell me who at the insurance company notified him. He finally responded with a “nobody notified us,” even though in his original message he was “notified by <insurance company> that my construction business qualifies for the discount.” 

​My very first job was baking bagels at age 15 back in Connecticut. When my family moved to Arizona a year later, I bagged groceries and stocked shelves until I graduated high school, then sold clothes while in college. After getting my degree I joined Arthur Andersen & Co. as management information consultant where I worked in Phoenix, Chicago, and Seattle. After 11 years I went to Microsoft where I worked for nine years before leaving to homeschool our son. My professional life now is as an author, publisher, consultant, and disability inclusion advocate. It’s a journey that I never anticipated and am thankful for the great life learnings it afforded me. 

“Oh brother, Moe is on the meeting invite,” Sue said to herself as she prepped for the meeting.
​
Moe has been at the company for 40 years and considers himself the fountain of knowledge for how things should be done. Even though a lot in the industry has changed over the years, Moe loves to tell stories about “the good old days” and how so much of what the company is trying to do can’t work. “Those idiot suits on the 40th floor . . .” is one of Moe’s go-to quotes, explaining his view that leadership doesn’t have a clue as to how to run the company. Moe can easily take up ten minutes in a one-hour meeting justifying why a new idea won’t work, based on an irrelevant old war story which typically ends with, “If they just listened to me . . . .” Some team members try to be polite, and others try to shut down Moe’s bluster. Moe’s credibility, once well-regarded in the company, is now in the toilet. Despite his attempts to demonstrate relevancy, he’s simply viewed as a pontificator. 

It was one of the worst meetings in Greg’s project management career.  

“We are slipping by a month,” Greg said to his leader Kavita.

“How long have you known about this?” Kavita asked.

“Um, two weeks. I’ve been working hard to pull it back in but wasn’t able to do.”

“And I’m just finding out about this now? Why didn’t you ask for help?”

Greg stammered. “I thought I could handle it on my own.”

“This is really bad, Greg. We have customers relying on us to deliver on time. Sue, you work with Greg to see where we’re at and see if we can pull this thing back in. Hopefully it’s not worse than a month.”

“Will do, Kavita,” Sue said.

“Good, I need to northwind my management and let them know we may have a problem. Get back to me by end of day with your assessment. Clear?”

“Clear,” Greg said as he looked down, avoiding eye contact with Kavita.

“I’m disappointed you didn’t ask for help,” Kavita said as she left the room.

Asking for help. Something that by nature we know how to do. Whether it’s in the form of a baby crying, a kindergartener needing his shoe tied, or a teenager needing a parent’s help with a flat tire, asking for help is something each and every one of us has experience with. Yet in a professional setting, asking for help can be viewed as a sign of weakness; something that could reflect negatively on a person’s ability to deliver.
​
This couldn’t be further from the truth. 

“I should have spoken up,” Gil said as he took another bite of his burger. He and his wife, Pat, loved going out to their favorite burger joint on Wednesday nights for their two-for-one hamburger specials. Gil told Pat how he had sat through a three-hour meeting where his work team wrestled through a nasty problem. Gil had come up with an idea an hour into the meeting but never spoke up. Someone else came up with the same idea two hours later, which was supported not only by Gil’s boss but the other team members.

“This isn’t the first time,” Pat said. She and Gil had been married for ten years and she knew him inside and out. She not only knew his strengths, but also his weaknesses.

“I know, I just don’t like to monopolize a meeting,” Gil said.

“I think you’ve got a long way to go before that happens,” Pat said as she popped a French fry in her mouth.

“What do you mean?”

Recently our son Trevor published a blog post entitled Every Oscar Winner for Best Picture, Ranked Worst to Best. In this post, he ranks, from 90 to one, each and every Oscar winner since Wings won the very first Oscar in 1928. Each winner is listed by the movie name, year it won, a picture from the movie, and a review summary. It took him three years to watch, review and rank the movies, which he did in addition to living a full work and social life. The ranking list, whether you agree with where they fall or not, is not only a fun read but is a major achievement for Trevor.

“If you do this, you’ll definitely increase revenue,” Mark said. Mark was a brash young consultant out to make a name for himself on his first consulting gig since graduating with an MBA. The client, Paula, was an experienced sales manager. She patiently listened to Mark’s presentation filled with consultant-speak and tired cliches. It was the “definitely increase revenue” claim that got her to chime in.

“Increasing revenue is always a great thing. Tell me, Mark, where have you done this before?” Paula asked.

“Well, our firm has done this with a lot of clients.”

“That may be true, but you’re pitching me on work that you specifically would be doing for us. I’m curious as to where you’ve specifically succeeded with a project like this and your experience with increasing revenue. Where have you done this before?”

Mark stammered for an answer. “I would have a team working with me that has the experience to deliver.”

“Mark, I’ve been around the block a lot and can tell when someone isn’t being up-front with me. You’ve never done a project like this before, have you?”

“Well, yeah; when working on my MBA we did a case study on this. I’m confident I can do the work and deliver results for you, Paula.”

Paula smiled politely. “Very good, Mark; let me think about it, OK?”

“Certainly. Can I call you next week?” Mark asked.

“I’ll be out, but I’ll give you a ring if we decide to pursue further. Thanks, Mark.”

Paula got up from her chair, shook hands with Mark and led him out of the office.

“Sheesh, what a poser,” Paula thought as she walked back to her desk, knowing she would not be calling Mark back.

Fred was livid with his performance appraisal. He had consistently been a strong project manager in his organization for several years, having received top-of-tier raises and bonuses from Gary, his previous manager. Earlier in the year he was reorganized into a new organization led by Janet, a seasoned and well-respected leader in the company. While Fred’s raise and bonus were respectable, he was not rated in the top tier of the organization. The two sat down to discuss his performance appraisal.

“Janet, this is the first time since working for this company I haven’t gotten an outstanding rating. I delivered everything on time, on budget, and within scope. Gary always gave me an outstanding rating and I did everything this year I’ve done in the past. What gives?”

“I’m glad we’re talking about this, Fred. Do you remember the discussion we had when you first joined my organization?”

“I do,” Fred said. “We talked about needing to be excellent in our delivery.”

“Yes, and what else did we talk about?”