So check this out.
Recently I received an email from someone who found me on LinkedIn. The person wasn’t a connection of mine, so I had no idea who he was or where he worked.
Let’s go through some of the items on the email (indicated by red letters A-F) and how it influenced my impression of this person. I changed personally identifiable information and will call him John Doe.
As an individual contributor, Joe was praised by his management for his speed in delivering results. His management was so enamored with his ability to get things done quickly that he was promoted to a leader role over a team of ten. Joe’s speed in taking action carried over into his decision making. He saw making decisions fast as a sign of getting “real work done,” versus sitting around talking about things. “Great leaders don’t have all the facts,” he would say to his team, as justification for moving forward without a good understanding of a decision’s implications. Joe’s team learned to just say, “Yes, Sir,” and do their best to execute what Joe wanted done by the time expected. His impulsive decision making came to a head with a new hire named Greg.
As a young manager, I was involved in a significant crisis which had the attention of not only the partners in the firm but also its CEO. I, like many of my cohorts, was nervous about the crisis, its impact on our clients, and my employment status at the firm. There was a very senior partner who was tasked by the CEO to assume responsibility for navigating the firm through the crisis. It took us a year to work our way out of the crisis; and we all learned some valuable nuggets. I thought I was a good leader before the crisis. Now I realize how naïve I was in my assessing my leadership skills. That experience, while excruciatingly painful, was an inflection point in putting me on the path to becoming a better leader.
So the older I get the more I think about the lessons I’ve learned in my career. Oh, to go back in time and talk to my younger self about the boneheaded things I did. Sadly, my younger self probably wouldn’t have listened to any imparted wisdom (which I define as knowledge coupled with experience). I was recklessly confident—I didn’t think I would get burned by touching the stove, no matter how many before me got burnt.
Ah, the naivete of youth.
What I’ve come to realize is that learning hard lessons doesn’t mean I have to experience them first-hand. It’s far less physically, emotionally and financially painful to learn from others. This has led me to an important conclusion--there are two paths to wisdom. The first is experiential wisdom, where I know the stove is hot because I touched it. The second is inherited wisdom, where I believe someone with credibility when they tell me the stove is hot. I could have saved myself a lot of time, stress, and money if I understood and practiced inherited wisdom.
In my zeal to help those still climbing the career mountain, following are my 12 wisdom nuggets to help others avoid experiential wisdom and replace it with inherited wisdom.
On the 1980s HBO show Not Necessarily the News, comedian Rich Hall created Sniglets, which dictionary.com defines as “any word coined for something that has no specific name. Words like Jokesult (When someone insults you, you call them on it, and they say, "It was just a joke.”) and Chwads (discarded gum found beneath tables and countertops) were born to humorously explain commonplace things or actions. I’ve created 20 of my own project management and leadership sniglets; some made up words, others repurposed words or phrases. I hope they resonate with you and put a bit of humor in your day.
Ahh, social media. Where from the comfort of your living room you can make your point known to millions of people. People and businesses have grown from being virtual unknowns to worldwide phenoms (think “Gangnam Style”) thanks to social media. Then there are those who fell from grace like a lead balloon (think Roseanne Barr, Anthony Weiner, or Paula Deen) because of social media. Both the rises and falls can happen swiftly and without advance warning. Sadly, it doesn’t even have to be true. Fake news travels just as fast as the truth. It just has to be tantalizing. It also doesn’t even have to go viral; a handful of viewers can see something that will alter their opinions of the person posting.
That viewer could be your current or future boss, customer, or business partner.
Some time back I was in a meeting with a project manager who presented the status on his troubled project to the project sponsor and other executive stakeholders. This project was of high interest to the sponsor and stakeholders as they were depending on its successful completion to make some major changes in their respective organizations. The project sponsor asked the project manager a very straightforward question:
Why is the project slipping?
The project manager went into a long, meandering monologue. The sponsor interrupted and asked the question again. More meandering from the project manager. Seeing the sponsor and other stakeholders’ growing frustration, the project manager’s boss stepped in and said they needed to do more homework and would come back the next day better prepared. The next day, the project manager’s boss presented the status and answered questions--along with a new project manager.
In a recent phone call I told the CEO of my insurance brokerage that after being a loyal customer for 15 years I had moved all my business to other providers. Given our long-standing relationship, I felt I owed him an explanation; not because I wanted to see someone fired, but because I wanted him to know my reasons for leaving so he could put any lessons learned to use.
It started about seven years ago when the person assigned to my business insurance seemed to lose interest in me. He wasn’t on top of my renewals, made me do work that he could have done for me, and didn’t competitively bid my insurance. I moved all of my business insurance to another agency. A similar issue happened in the past year with my personal insurance; I simply didn’t feel that I was important to my agent. The final nail in the coffin came when my bank notified me that my homeowners’ insurance had lapsed two months earlier without any notification from my insurance agent. I then reached out to another agency, who quickly bound coverage for me at 10 p.m. on a Saturday evening.
In 2004, my wife Patty and I decided to team homeschool our autistic son because we knew he would need more help as he entered middle school. I had spent 20 years in corporate America, working for both Accenture and Microsoft, but in the Fall of 2004, I became his part-time math and science teacher, spending the remainder of my time doing business consulting and writing books.
Up to that time I always had either a client or office to go to. With the change to homeschool teacher/author/consultant, I now had no place to go each day. My office was either our playroom where we homeschooled, our home office, or local coffee shops. It was definitely an adjustment and I learned a lot about how to be effective without going to a workplace. Now I can’t imagine it any other way.
A pretty nifty feature in Microsoft Project is the ability to define a project through the use of the project guide. The project guide is a cool little wizard that walks you through setting up a project, assigning resources to the project, tracking progress, and reporting on progress. What I like about this wizard is not only the help it gives newbie project managers, but also is a great reminder of the cool MS Project capabilities for more seasoned MS Project project managers.
To get started with this cool project management software tool do the following:
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