Zapp! The Lightning of Empowerment - How to Improve Quality, Productivity, and Employee Satisfaction
Probably the most salient points made about Zapping others is the following:
1.Maintain self esteem - treat others with respect
2.Listen and respond with empathy - don't be dismissive of others problems or issues, demonstrate that you care
3.Ask for help in solving problems - seek out opinions of team members and get them to put their thumbprint on solutions
4.Offer help without taking responsibility - let team members benefit from your wisdom; don't assume responsibility for their problems
For leaders to successfully foster a Zapped environment, they need to do the following:
1.Set clear direction (key result areas, goals, and measurements)
2.Ensure the team has knowledge (skills, training and information to do the job)
3.Ensure the team has the resources (tools, materials, facilities, money)
4.Provide support for the team (approval, coaching, feedback, encouragement)
I love this book. It's a very easy read, keeps the reader engaged, and has very insightful nuggets to help you understand the difference between empowering a team versus just managing the team. If you want to be a
more empowering leader, then Zapp! The Lightning of Empowerment is the next book you should read.
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