Over the years I have been on both ends of constructive (and not so constructive) criticism. Quite frankly, I still struggle with doing this flawlessly every time, but I've put together some guiding principles that I try to work under and thought might be helpful to you:
A couple of years ago I did an interview on what a manager can do to regain trust when he or she has screwed up royally. I thought the points were particularly pertinent to many of my subscribers so I thought I'd print excerpts from the interview here:
We all know a procrastinator . . . the person who does Christmas shopping on December 24th, pulls an all-nighter to get a report done, or avoids making even the simplest decisions. Many times the procrastinator puts forth a defense of, "Well, I do get it done, don't I?" Sometimes yes, sometimes no. Even if things do get done, though, the stress put on the procrastinator (and those around him or her) is greater than it needs to be. If you know of a procrastinator (or are one yourself), use these tips to help make life a bit easier for not only the procrastinator but for those around him or her as well.
He hadn’t researched my company, didn’t understand what products we developed beyond our flagship product, and didn’t know what types of jobs we were looking to fill. The most amazing thing, though, was that he came in expecting me to sell him on the company versus him demonstrating why he was someone worth pursuing. My decision was made in the first minute of the interview. It was my easiest interview of the day.
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