Some time back I was talking with a fellow project manager about a difficult issue he was having with his new boss. The thumbnail summary of the discussion was that the project manager was feeling overly scrutinized and micro-managed. Now I knew the project manager to be a capable professional who could confidently handle the work assigned to him. Yet his boss insisted on managing every detailed aspect of his work. More so, his boss was very critical of the work being done even though it was performed to professionally acceptable standard. The situation became unbearable for the project manager; he ultimately left the organization.
So maybe you think you're all that and a bag of chips and that you can get more things done than most people in your organization. As managers, though, it's not just about you getting things done on your own; it's about you getting your team to be as effective (or more) as you.
I deliberately use the term effective versus efficient. For me, there is a very clear distinction which I believe is crucial in driving results.
In an earlier leadership role I had been striving to create focus and accountability within each of our major work areas. The team responded beautifully with doing their best to adjust to roles, to stay focused on their areas, and to minimize confusion by stepping across boundaries. They did exactly as I asked.
We were in a team meeting and I could see that there was erupting confusion around contacting customers in an effort to close some sales. There was a lot of respect for my sales & marketing manager in not stepping in on her turf when it came to customers. Where the problem arose, though, was in the fact that the team was confused as to who was supposed to be following up on some key sales activity that had begun prior to our organizational re-alignment.
So let’s talk about over-used terms for a minute.
If you’ve been in the business world for any length of time you’ve likely heard your management espouse the desire for employees to achieve greater work/life balance. Many U.S. companies have adopted programs to help employees strike a better life balance by providing health club benefits, entertainment discount programs, and additional time off for events such as the birth of a child. Despite all this, Americans are of the most overworked and flat-out busy people on earth, recently surpassing the Japanese and long surpassing the Europeans. With all this discussion of work/life balance, how can we in the U.S. also be of the most overworked people in the world? The answer is pretty simple; many of us talk work/life balance, but don’t live work/life balance primarily because we don’t know how to do it.
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